Terms & Conditions of Sale
Aurauvault Ltd
1 Vincent Square, London, SW1P2PN, UK
Commercial Register: 10159850
Website: www.aurauvault.com
Your Trusted Gold Bullion Dealer
We are not just another gold bullion dealer. We offer certified pure gold, wholesale pricing, and a secure buying environment, protecting and growing your wealth. For the past 10 years, we have been part of investors' most trusted path to secure, certified 24K gold bar ownership worldwide.
1. Scope of Application
These Terms and Conditions of Sale (“Terms”) apply to all purchases of products or services made from Aurauvault Ltd(“Aurauvault”, “we”, “us”), whether through our website, email or phone communication, or in person at our facility.
By placing an order, you acknowledge that electronic confirmations, notifications, and communications are legally equivalent to written documents. Any oral agreements must be confirmed in writing to be valid.
The legally binding version of these Terms is in English. In the event of discrepancy, the English version prevails.
2. Special Provisions
Some services require additional agreements:
Precious metal storage is governed by the Storage Contract Terms
Buyback of old or used metal items is governed by the Precious Metals Buyback Terms
3. Eligibility
To purchase from Aurauvault, you must:
Be of legal age and have legal capacity, and
Not be under any legal guardianship
If you live outside Switzerland, it is your responsibility to ensure that the import and possession of precious metals is permitted in your country.
Aurauvault does not conduct business with U.S. citizens or U.S. residents.
4. Orders
4.1 Order Types
Best-Effort Order:
Payment is made after ordering. The purchase is executed at the market rate when funds are received. If the price moves, the difference may be charged or credited.
Confirmed Order:
If your Aurauvault account already contains funds, your order is executed immediately at the current market rate (or next opening rate if markets are closed).
Aurauvault reserves the right to accept or refuse any order.
4.2 Identity Verification (AML Compliance)
Customers due diligence (CDD): we are required to perform CDD measures for all customers, including cryptoasset service providers. under British Anti-Money-Laundering law.
4.3 Client Account
To place an order, you must create a client account with accurate and up-to-date information.
All personal data is protected under UK law and is never shared or sold.
4.4 Account Security
You are responsible for maintaining the confidentiality of your login details.
Aurauvault is not liable for unauthorized access arising from negligence of password security.
5. Pricing
Prices are displayed in US Dollars.
Shipping fees are charged to the buyer.
Export shipments may be subject to local customs and taxes in the destination country.
Metal stored in Swiss free-trade zones may be exempt from VAT, depending on product type and storage location.
6. Payment Methods
Accepted payment methods:
Credit / Debit Card
Crypto “ Bitcoin, Ethereum, Sui, USDT
Funds must originate from lawful and declared sources.
Ownership transfers to the buyer once full payment is received and delivery or storage is confirmed.
This Buyback Policy forms part of the Terms and Conditions of Aurauvault Ltd ("Aurauvault", "we", "us") and governs the repurchase of physical gold purchased through and stored by Aurauvault on behalf of a client (the "Client").
6.1 Buyback Commitment
Aurauvault commits to repurchase one hundred percent (100%) of the physical gold purchased through and stored by Aurauvault on behalf of the Client, subject to the terms of this policy.
6.2. Eligibility Window
The Client may exercise this buyback right at any time from thirty (30) calendar days following the date of issue of the relevant invoice for the gold purchase. Requests submitted before this 30-day period has elapsed are not eligible under this policy.
6.3 Buyback Price
The repurchase price shall be calculated at the prevailing market price for physical gold on the date the buyback request is processed and confirmed by Aurauvault, based on the applicable spot reference rate (for example the LBMA Gold Price PM fix, or equivalent benchmark specified elsewhere in these Terms), less any applicable handling, assay, or administrative fees disclosed to the Client at the time of purchase.
6.4 Scope of Gold Covered
This buyback commitment applies exclusively to gold that:
(a) was purchased directly through Aurauvault; and
(b) remains in continuous physical custody with Aurauvault, or its designated custody partner, from the date of purchase to the date of the buyback request.
Gold withdrawn from storage, transferred to third-party custody, or delivered physically to the Client is not eligible for buyback under this policy.
6.5 Process
To exercise the buyback right, the Client must submit a written buyback request to Aurauvault referencing the original invoice number. Aurauvault will confirm the applicable market price and settlement timeline within [X] business days of receipt of a valid request.
6.6 Settlement
Upon confirmation, Aurauvault will settle the buyback amount to the Client via the payment method agreed between the parties, within 3 business days of confirmation.
6.7 No Guarantee of Value
The Client acknowledges that the buyback price is determined by prevailing market conditions at the time of the request and may be higher or lower than the original purchase price. This policy does not constitute a guarantee of profit or protection against loss.
6.8 General
This policy is subject to the full Terms and Conditions of Aurauvault and may be amended from time to time. In the event of any conflict between this policy and other provisions of the Terms and Conditions, the terms of this policy shall govern with respect to buyback matters specifically.
7. Shipping and Delivery
Orders are normally shipped under 5 business days after payment.
High order volume or refinery delays may extend delivery times with an average under 7 days for original delivery.
If our suppliers cannot fulfill the order, we will refund you in full.
8. Secure Transport (100% Insured)
All shipments are sent via secure transport and insured 100% against theft or loss.
To maintain eligibility for insurance coverage, shipment irregularities must be reported immediately upon delivery.
9. Swiss High-Security Vault Storage
Customers may choose:
Home delivery, or Others “
Secure storage in Switzerland or UAE, in a private vault outside the banking system
10. No Right of Withdrawal
Because precious metals are subject to market price fluctuation, all sales are final and non-refundable.
11. Liability
Aurauvault is not responsible for:
Import law compliance in your country
Market price fluctuations
Delays caused by external suppliers or force majeure
Personal and commercial data are handled securely in accordance with British law.
12. Governing Law and Jurisdiction
These Terms are governed exclusively by UK law.
Any dispute is subject to the exclusive jurisdiction of the Courts of London, UK.
13. Severability
If any provision of these Terms is found invalid, the remaining provisions remain fully valid and enforceable.
“Independent audit certificate available upon request.”