Terms & Conditions of Sale

Aurauvault Ltd
1 Vincent Square, London, SW1P2PN, UK
Commercial Register: 10159850
Website: www.aurauvault.com

1. Scope of Application

These Terms and Conditions of Sale (“Terms”) apply to all purchases of products or services made from Aurauvault Ltd(“Aurauvault”, “we”, “us”), whether through our website, email or phone communication, or in person at our facility.

By placing an order, you acknowledge that electronic confirmations, notifications, and communications are legally equivalent to written documents. Any oral agreements must be confirmed in writing to be valid.

The legally binding version of these Terms is in English. In the event of discrepancy, the English version prevails.

2. Special Provisions

Some services require additional agreements:

  • Precious metal storage is governed by the Storage Contract Terms

  • Buyback of old or used metal items is governed by the Precious Metals Buyback Terms

3. Eligibility

To purchase from Aurauvault, you must:

  • Be of legal age and have legal capacity, and

  • Not be under any legal guardianship

If you live outside Switzerland, it is your responsibility to ensure that the import and possession of precious metals is permitted in your country.

Aurauvault does not conduct business with U.S. citizens or U.S. residents.

4. Orders

4.1 Order Types

Best-Effort Order:
Payment is made after ordering. The purchase is executed at the market rate when funds are received. If the price moves, the difference may be charged or credited.

Confirmed Order:
If your Aurauvault account already contains funds, your order is executed immediately at the current market rate (or next opening rate if markets are closed).

Aurauvault reserves the right to accept or refuse any order.

4.2 Identity Verification (AML Compliance)

Customers due diligence (CDD): we are required to perform CDD measures for all customers, including cryptoasset service providers. under British Anti-Money-Laundering law.

4.3 Client Account

To place an order, you must create a client account with accurate and up-to-date information.
All personal data is protected under UK law and is never shared or sold.

4.4 Account Security

You are responsible for maintaining the confidentiality of your login details.
Aurauvault is not liable for unauthorized access arising from negligence of password security.

5. Pricing

  • Prices are displayed in British Pounds.

  • Shipping fees are charged to the buyer.

  • Export shipments may be subject to local customs and taxes in the destination country.

  • Metal stored in Swiss free-trade zones may be exempt from VAT, depending on product type and storage location.

6. Payment Methods

Accepted payment methods:

  • Credit / Debit Card

  • Crypto “ Bitcoin, Ethereum, Sui, USDT

Funds must originate from lawful and declared sources.

Ownership transfers to the buyer once full payment is received and delivery or storage is confirmed.

7. Shipping and Delivery

Orders are normally shipped within two weeks after payment.

High order volume or refinery delays may extend delivery times with an average of 14 days for original delivery.
If our suppliers cannot fulfill the order, we will refund you in full.

8. Secure Transport (100% Insured)

All shipments are sent via secure transport and insured 100% against theft or loss.

To maintain eligibility for insurance coverage, shipment irregularities must be reported immediately upon delivery.

9. Swiss High-Security Vault Storage

Customers may choose:

  • Home delivery, or Others “

  • Secure storage in Switzerland or UAE, in a private vault outside the banking system

10. No Right of Withdrawal

Because precious metals are subject to market price fluctuation, all sales are final and non-refundable.

11. Liability

Aurauvault is not responsible for:

  • Import law compliance in your country

  • Market price fluctuations

  • Delays caused by external suppliers or force majeure

Personal and commercial data are handled securely in accordance with British law.

12. Governing Law and Jurisdiction

These Terms are governed exclusively by UK law.
Any dispute is subject to the exclusive jurisdiction of the Courts of London, UK.

13. Severability

If any provision of these Terms is found invalid, the remaining provisions remain fully valid and enforceable.

“Independent audit certificate available upon request.”